Introduction
Welcome to the waktogel Privacy Policy page. We understand that your trust is the most valuable asset we hold. This policy was created not merely to satisfy legal requirements, but as a genuine promise to every member who uses our platform. Each time you register, log in, or play on waktogel, you entrust a portion of your personal information to us — and we do not take that responsibility lightly.
This Privacy Policy explains in detail what information we collect, how it is used, with whom it may be shared under limited circumstances, and what rights you hold as the owner of that data. We encourage you to read this policy carefully in its entirety. If any section is unclear, do not hesitate to contact our support team.
Information We Collect
Waktogel collects two main categories of information: information you provide directly and information collected automatically when you use our platform.
Information You Provide Directly
- Registration details: Full name, email address, phone number, date of birth, and password.
- Identity verification (KYC): A copy of your identity card, passport, or driving licence to fulfil age verification and anti-money laundering (AML) requirements.
- Payment information: Bank account or digital wallet details used for deposits and withdrawals.
- Communication details: Messages or enquiries you submit via live support, email, or live chat.
Automatically Collected Information
- Log data: IP address, browser type, operating system, and timestamp of each session.
- Usage data: Pages visited, games played, session duration, and actions taken within the platform.
- Device data: Device type, unique device identifier, and operating system version.
- Cookies and similar tracking technologies: Further details are explained in the Cookie Policy section below.
Data Usage Purpose
Every piece of information we collect has a clear and lawful purpose. We do not collect data simply because we can — each detail is used for the following purposes:
| Purpose | Types of Data Used | Legal Basis |
|---|---|---|
| Member account management | Name, email, password | Contract performance |
| Payment processing | Banking information, KYC | Legal obligations |
| Security & fraud prevention | IP, log data, device | Legitimate interests |
| Personalised user experience | Usage data, cookies | Your consent |
| Service communications & promotions | Email, phone number | Your consent |
| Regulatory compliance & AML | KYC, transaction records | Legal obligation |
Sharing Information With Third Parties
Waktogel does not sell your personal data. However, there are limited situations where we need to share certain information with trusted third parties:
- Payment service provider: To securely process your deposits and withdrawals through licensed payment gateways.
- Identity verification service provider: For KYC purposes and automated document verification.
- Regulatory authority: When required by law or a valid court order.
- Technology infrastructure provider: Companies that provide server, cybersecurity, and site analytics services — all bound by strict confidentiality agreements with waktogel.
All third parties we work with are required to comply with data protection standards that are equally as stringent as those we uphold ourselves.
Cookie Policy
Cookies are small text files stored on your device when you visit a website. waktogel uses cookies for the following purposes:
- Necessary cookies: Enables core site functions such as login, session security, and page navigation.
- Performance cookies: Collecting anonymous information on how visitors use the site to help us improve the user experience.
- Functionality cookies: Remembering your preferences such as language, display settings, and region.
You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect some functionality of the waktogel site.
Data Security
We continuously invest in security infrastructure to ensure your data is always protected. Our technical and organisational measures include end-to-end encryption, regular security audits by independent third parties, role-based access control (RBAC) for internal staff, and real-time threat monitoring around the clock.
While no system can guarantee 100% absolute security, we take every reasonable step to minimise the risk of a data breach. Should a data breach occur involving your information, we are committed to notifying you within the timeframe stipulated by applicable law.
Data Retention Period
Waktogel retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain certain records such as transaction history for the minimum period required by applicable laws and regulations — typically between 5 to 7 years. After that period, data will be securely deleted or anonymised.
Your Rights as a Data Subject
As a registered waktogel member in Malaysia, you hold the following rights under the Personal Data Protection Act 2010 (PDPA) and our internal policies:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request that we correct inaccurate or incomplete data.
- Right to erasure: Request the deletion of your data under certain circumstances.
- Right to restriction of processing: Request that we restrict how we process your data.
- Right to withdraw consent: Withdraw consent you have previously given for specific data processing, at any time.
- Right to lodge a complaint: Lodge a complaint with the Malaysia Personal Data Protection Department if you believe your rights have been violated.
To exercise any of the above rights, please contact us through the support section in your account or via our official email address listed at the bottom of this page.
Links to External Sites
The waktogel site may contain links to third-party websites in certain contexts. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every site you visit outside our platform.
Changes to This Privacy Policy
Waktogel reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via your registered email or a prominent notice on our site at least 14 days before the changes take effect. Your continued use of the waktogel platform after that effective date constitutes your acceptance of the latest version of this policy.
Contact Us
If you have any enquiries, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer:
- Email: [email protected]
- Response time: Within 3 business days
- Supported languages: Bahasa Melayu & English